Seller Program Terms

These Seller Program Terms ("Seller Terms") govern your participation as a Seller on the Fragrance Free Nation marketplace ("Platform"). "You" or "Seller" refers to the individual or entity creating a seller account on the Platform. By creating a seller account, listing products, or selling on the Platform, you agree to be bound by these Seller Terms, the Fragrance Free Nation Terms of Service, and the Privacy Policy. Where these Seller Terms and the Terms of Service conflict, these Seller Terms prevail for your selling.

1. Seller Eligibility and Account Setup

1.1 Eligibility

To sell on Fragrance Free Nation, you must:

• Be at least eighteen (18) years old
• Maintain a registered Fragrance Free Nation account in good standing
• Operate a legitimate business or be an individual seller with legal authority to sell your products
• Provide accurate, complete, and current business and contact information

1.2 Shop Creation

Upon approval, you may create a seller shop on the Platform. You are responsible for maintaining accurate shop information, including your shop name, descriptions, product listings, policies, and business details.

1.3 Stripe Express Account

To receive payments, you must create and maintain a Stripe Express account through our integrated onboarding process. You are solely responsible for:

• Providing accurate banking, identity, and tax information to Stripe
• Maintaining your Stripe account in good standing
• Resolving any verification issues, holds, or restrictions imposed by Stripe

Fragrance Free Nation is not responsible for delays, holds, or payout issues arising from Stripe or your financial institution.

2. Product Standards and Listings

2.1 Fragrance-Free Requirement

All products listed on the Platform must meet the Fragrance Free Nation Fragrance-Free Standard published at fragrancefreenation.com/standards/, which forms part of these Seller Terms. Fragrance Free Nation may update the Standard, and a product that no longer meets it may be hidden until it does. Before a shop is approved, Seller sends samples of a few representative products at its own cost, packed the way it ships to customers (samples are not returned), and tells us whether each product has a natural aroma so it can be disclosed on the product page (Natural Aroma Disclosure). If a product's formula or ingredients change, Seller updates the listing before selling the changed product, and Fragrance Free Nation may review it again.

2.2 Listing Accuracy

Seller is solely responsible for the accuracy of all listings, including:

• Product names, descriptions, and images
• Ingredient lists and disclosures
• Pricing, availability, size, and weight

2.3 Prohibited Products

Seller may not list counterfeit, expired, recalled, illegal, or misrepresented products. Fragrance Free Nation may remove any non-compliant listing at its discretion and without prior notice.

2.4 Inventory Management

Seller may choose to manage their own inventory or use Fragrance Free Nation's inventory management tools. Regardless of the method chosen, Seller is responsible for ensuring accurate inventory availability. Fragrance Free Nation is not responsible for overselling caused by inaccurate inventory data, whether managed by the Seller or through Platform tools.

2.5 Price Parity

Seller must not list a product on the Platform at a price higher than the price at which Seller offers the same product, in the same size, to the public on Seller's own website or online store. This applies to the regular item price, before shipping and tax.

A temporary sale or discount code on Seller's own website does not breach this section. A sale price offered for more than thirty (30) days is treated as the regular price.

If Seller changes a price on its own website, Seller must update the price on the Platform within seven (7) days. Where Seller has connected a store, the Platform may update Platform prices to match that store.

This section applies only to Seller's own website or online store. It does not apply to prices on other marketplaces or in physical shops.

If a listing is priced higher, Fragrance Free Nation may ask Seller to correct it and may hide the listing until it is corrected.

3. Commission and Fees

3.1 Commission Rate

Fragrance Free Nation charges a platform commission of fifteen percent (15%) of the product subtotal, after any discount, of each completed sale, unless Fragrance Free Nation and Seller have agreed a different rate in writing. The rate that applies to an order is the rate in effect when the order is placed.

3.2 Commission Calculation

Commission is calculated as a percentage of the product subtotal, excluding shipping and taxes, and is deducted automatically from Seller payouts at the time of purchase.

3.3 Payment Processing Fees

Seller pays the payment processing fee on each order. The fee is 2.9% of the total of (a) the product subtotal after any discount and (b) any shipping the buyer paid Seller on that order, plus $0.30 per order. It is deducted from the Seller payout for that order and is shown on the order. Where a buyer's purchase includes products from more than one seller, each seller's part is a separate order with its own fee.

The payment processing fee is not returned to Seller when an order is refunded, in whole or in part. If a buyer cancels an order, Seller is not charged the fee. If Seller cancels an order, through the Platform or through a connected store, the fee on that order is deducted from Seller's next payout.

Fragrance Free Nation may agree in writing to bear the fee for a Seller for a stated period. Fragrance Free Nation may change the fee with at least thirty (30) days' written notice.

3.4 Changes to Fees

Fragrance Free Nation may modify commission rates or fee structures with at least thirty (30) days' notice. Seller may terminate this Agreement if they do not agree to the updated terms.

4. Orders and Fulfillment

4.1 Order Acceptance

When a buyer places an order containing Seller's products, Seller is responsible for fulfilling the order in accordance with these Seller Terms.

4.2 Processing Time

Seller must ship orders within three (3) to five (5) business days unless otherwise stated. Failure to ship on time may result in cancellations, account review, or suspension.

4.3 Shipping Requirements

Seller may fulfill orders using the Platform's integrated shipping service (Shippo), or by shipping through the Seller's own carrier, third-party logistics (3PL) provider, or connected fulfillment integration (see Section 4.5). Regardless of method, Seller is responsible for:

• Packaging orders securely and appropriately
• Shipping orders promptly
• Providing a valid tracking number and carrier for each shipment (whether purchased through the Platform or generated externally)
• Maintaining an accurate ship-from address

When a label is purchased through the Platform's integrated service, tracking and delivery confirmation are provided automatically. When Seller ships externally, Seller must supply the tracking number and carrier so buyers receive shipping notifications and payouts can be released.

4.4 Order Cancellation

Buyer-Initiated Cancellation: Buyers may cancel orders within twenty-four (24) hours of purchase if the order has not yet shipped. Full refunds are issued for buyer-initiated cancellations.

Seller-Initiated Cancellation: Seller may cancel orders prior to shipment, through the Platform or through a connected store (Section 4.5), for valid reasons, including inventory errors, item damage, or inability to fulfill the order. Seller must provide a reason when cancelling through the Platform. The buyer is refunded in full. Where Seller pays the payment processing fee, the fee on a cancelled order is not returned and is deducted from Seller's next payout. An order that has already shipped cannot be cancelled. If Seller cancels a shipped order in a connected store, a refund Seller makes there is applied as Seller's instruction (Section 4.5). A cancellation without a refund changes nothing on the Platform; Fragrance Free Nation reviews it, and the buyer keeps every protection in Section 6, such as for an item that never arrives. Repeated cancellations or misuse of cancellation functionality may result in account review, limitations, or suspension.

4.5 Third-Party Fulfillment Integrations (Shopify, 3PL, and Other Services)

Seller may optionally connect a third-party fulfillment system — such as a Shopify store or, where we support it, another fulfillment or third-party logistics (3PL) provider — to fulfill orders placed on the Platform.

Data shared when you connect a fulfillment integration. If Seller connects such an integration, the Platform will share the order information necessary to fulfill each order — including the customer's name, shipping address, phone number, and email address — with the Seller's connected store or fulfillment service. This information is shared solely so that the Seller (or the Seller's fulfillment provider) can ship the order to the customer. The Platform uses this data only to create and fulfill orders and does not sell it.

Payment stays with the Platform. Orders sent to a connected Shopify store or 3PL are transmitted as already-paid orders. No customer payment is collected through the connected service; all payment and payout continues to be handled by the Platform as described in these Terms.

Products and stock. A connected store also lets the Platform import the Seller’s product listings, keep prices and stock levels in step, and lower or restore stock in that store when a Platform order is placed or cancelled.

Products and stock only. Seller may connect a store for products and stock only. The Platform then sends no orders to that store and has no access to its orders or customers; Seller fulfills Platform orders from the Platform’s seller dashboard.

Keeping the store and the Platform in step. By connecting a store, Seller authorizes the Platform to create and update Platform orders in that store, and to read from it what happens to them, including fulfillment, tracking, refunds, cancellations and return requests, and stock levels for linked products.

Actions taken in a connected store. A refund, a cancellation, or a decision on a return request that Seller makes in the connected store for a Platform order is treated as Seller's instruction to the Platform. The Platform refunds the buyer accordingly, based on what the buyer paid, and Seller's share is deducted as described in Section 6.8. Fragrance Free Nation may review an action before acting on it. Seller is responsible for actions taken in the connected store by anyone with access to it.

Seller responsibility. Once order data is transmitted to the Seller's connected store or fulfillment provider, the Seller is responsible for that data's handling, security, and use in accordance with applicable law and the Seller's own agreements with that provider. Seller is responsible for maintaining the accuracy of the connection and for disconnecting any integration the Seller no longer uses.

4.6 Shipping Pricing and Listing Boost

Seller chooses free shipping on every order or one flat rate per order, and may offer free shipping on orders over an amount Seller sets.

Shops with lower shipping costs for buyers may be shown higher when shoppers browse categories and on the homepage. The current criteria are shown in shop settings, and the Platform may change them.

5. Payouts

5.1 Payout Calculation and Process

Initial Payout Calculation: Seller payout is calculated at the time of purchase.

Seller receives:

• The product subtotal (the total of all item prices, after any discount)
• Any shipping the buyer paid on that order

Less:

• The platform commission (Section 3.1)
• The payment processing fee, where Seller pays it (Section 3.3)

Shipping Label Costs: If Seller purchases a shipping label through the Platform's integrated Shippo service, the cost of the shipping label is deducted from the Seller payout at the time of label purchase. If a label costs more than the payout for that order, that order's payout is $0 and the difference is deducted from Seller's future payouts.

Payout Timing: After an order is marked as shipped, Fragrance Free Nation will initiate payout to Seller's connected Stripe Express account following the payout delay period (seven days after shipping). Stripe deposits funds according to its standard schedule. Fragrance Free Nation is not responsible for delays caused by Stripe or Seller's bank.

5.2 Payout Delay Period

For all Sellers, payouts become eligible seven (7) days after an order is marked as shipped.

5.3 Payout Holds

Fragrance Free Nation may temporarily hold or delay payouts if:

• There is a pending return, dispute, or chargeback
• Seller's account is under review
• Seller's Stripe account has restrictions or verification issues
• Fraud or policy violations are suspected

5.4 Taxes

Income taxes. Seller is solely responsible for reporting and paying all income and self-employment taxes on their earnings from the Platform. Tax reporting (e.g., IRS Form 1099-K) is handled by Stripe. Fragrance Free Nation does not provide tax advice.

Sales tax. Where Fragrance Free Nation is obligated to collect sales tax under applicable law (including marketplace facilitator laws), it will calculate, collect, and remit that tax at checkout. Sales tax is charged to the buyer and does not reduce Seller payouts.

6. Returns and Refunds

6.1 Seller Return Policy Configuration

Seller must configure a return policy in their shop settings. The policy is shown on the Seller's shop page and product pages. Seller chooses:

Return Type:

• Unopened Returns Only: Returns accepted within 30 days if unopened and in original packaging
• Returns Accepted: Returns accepted within 30 days (conditions may apply)
• No Returns: Seller does not accept returns, other than as required by Section 6.2

Return Shipping: whether the buyer or the Seller pays to ship a return back.

Return Window: All returns and problem reports must be requested within thirty (30) days from the date the order is delivered. If Seller ships with its own label and no delivery is reported, the order is treated as delivered ten (10) days after it ships. The window is the same for every Seller and cannot be changed.

Policy at purchase: Each order is held to the return policy that was in effect when the order was placed. Changing the policy later does not change it for orders already placed.

6.2 Items That Are Always Covered

Whatever return policy Seller has chosen, including "No Returns," Seller is responsible for an item that a buyer reports, within the Return Window, as:

• Damaged on arrival
• Defective
• The wrong item
• Never arrived

A buyer reporting a damaged, defective, or wrong item must provide a photo. For a covered item, Seller must do one of the following:

• Refund the buyer and let the buyer keep the item
• Send a replacement at Seller's cost, with tracking
• Have the item sent back at Seller's cost and refund the buyer when it arrives (not available when the order never arrived)

Seller may not deny a covered item. If Seller believes a report is wrong, Seller may dispute it, and Fragrance Free Nation will review it and decide.

The refund for a covered item includes the price the buyer paid for the item and the sales tax collected on it, if any. If every item in the order from Seller is covered, the shipping the buyer paid on that order is refunded as well.

6.3 Other Returns

A return for any other reason (for example, the buyer changed their mind or ordered the wrong item) follows Seller's return policy. Seller reviews each request and approves or denies it; there is no automatic approval. A buyer may report an item as "not as described" at any shop, including one with a "No Returns" policy. If Seller approves such a report, or Fragrance Free Nation upholds it on review, it is treated as a covered item under Section 6.2.

6.4 Seller Notifications and Response Time

Seller is notified of each request by email and by in-site message. Where Seller has connected a Shopify store, the request may also be added to the order in Seller's Shopify.

Seller must respond within three (3) business days. Seller is sent one reminder after two (2) business days. If Seller has not responded after three (3) business days, the request is referred to Fragrance Free Nation, which may resolve it under Section 6.10.

6.5 Return Approval

When Seller approves a return to be sent back:

• The buyer has seven (7) days to ship the item
• Where the buyer pays return shipping, the buyer receives Seller's return address, or may choose a prepaid label whose cost is deducted from the refund
• Where Seller pays return shipping, Seller must provide a prepaid return label promptly. Seller may buy one through the Platform, upload its own, or send it from its Shopify store
• A return that the buyer does not ship may be closed without a refund after the buyer has been warned

6.6 Return Denial

For returns under Section 6.3, Seller may deny a request with a valid reason, including:

• Product has been opened/used (if policy requires unopened returns)
• Not in original condition
• Not eligible per shop policy
• Resolved independently with buyer
• Other valid reasons (detailed explanation required)

A buyer whose return is denied may ask Fragrance Free Nation to review the denial.

6.7 Return Shipping Costs

For a covered item under Section 6.2, Seller pays the return shipping. For any other return, the party named in Seller's return policy pays it.

A return label bought through the Platform for Seller is charged to Seller and deducted from Seller's payouts. A prepaid label the buyer chooses is deducted from the buyer's refund.

6.8 Refund Processing

When a refund is issued, whether through the Platform or through Seller's connected Shopify store:

• Refunds are processed through Stripe to the buyer's original payment method
• The refund is the price the buyer paid for the returned item(s) and the sales tax collected on them, if any, and the original shipping where Section 6.2 provides for it
• Seller's share of the refund is the item price less the commission on it, and all of any shipping refunded. Commission is returned by Fragrance Free Nation. The payment processing fee is not refunded
• If Seller has already been paid out, Seller's share is taken back from that payout through Stripe (a transfer reversal), which can leave Seller's Stripe balance negative. Anything that can't be taken back that way is deducted from future payouts
• If Seller has insufficient future sales to cover the refund, Seller is responsible for the outstanding balance
• The buyer is notified of the refund by email

Seller may not refund less than this amount, other than a prepaid label the buyer chose (Section 6.7). If Seller refunds less, including in its connected store, the buyer may ask Fragrance Free Nation to review the refund, and Fragrance Free Nation may refund the rest to the buyer under Section 6.10, with Seller's share deducted.

Payouts during an open request: The payout for an order is held while a problem report or return on that order is open, and released when it is resolved.

6.9 Refund Timeline

Seller must issue the refund within five (5) business days of receiving the returned item. Actual refund processing time to the buyer's account depends on their financial institution (typically 5-10 business days after Stripe processes the refund).

6.10 Platform Oversight

Fragrance Free Nation reviews a request when:

• Seller has not responded within three (3) business days
• Seller disputes a covered item, or reports a problem with an item that was sent back
• A buyer asks for a review of a denial, a refund, or a replacement that did not resolve the problem
• Seller has received a returned item and not refunded within five (5) business days
• There is evidence of fraud, misrepresentation, or a policy violation

Fragrance Free Nation decides reviewed requests on a case-by-case basis and does not issue refunds automatically. On review, Fragrance Free Nation may refund the full amount or, where fair, a different amount (for example, when a returned item is incomplete).

Platform-Initiated Refunds: Fragrance Free Nation reserves the right to issue refunds directly to buyers in the cases above, with Seller's share deducted from Seller payouts or future earnings.

7. Seller Conduct and Platform Rules

Seller may not:

• Manipulate pricing, reviews, or platform visibility
• Circumvent marketplace fees
• Contact buyers outside the Platform for marketing purposes
• List non-fragrance-free products or misrepresent products
• Engage in fraudulent or illegal activity

Buyer data may be used only for order fulfillment.

Violations may result in listing removal, account limitations, payout holds, suspension, or termination.

8. Platform Role and Liability

8.1 Marketplace Facilitator

Fragrance Free Nation is a marketplace facilitator and is not the seller of record. We do not take title to or hold inventory of Seller products. Our review of Seller's ingredients and samples under the Standard does not make Fragrance Free Nation responsible for Seller's products (Section 8.2).

8.2 Seller Responsibility

Seller is solely responsible for product quality, safety, compliance, fulfillment, and customer satisfaction.

8.3 Indemnification

Seller agrees to indemnify and hold harmless Fragrance Free Nation from claims arising from Seller's products, actions, policy violations, or legal noncompliance.

9. Intellectual Property

Seller grants Fragrance Free Nation a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt and distribute Seller content, including product names, descriptions, photos, logos and brand names, to operate the marketplace and to promote Seller's products and the Platform, including in emails, social media, advertising and product listings on services such as Google. Adapting includes cropping, resizing or reformatting photos, showing part of a label photo, and assigning categories. For a product removed from the Platform the license ends, except for content already published (for example, an email already sent or an earlier post). Seller confirms it has the right to the content it provides, including permission from anyone shown in it. Seller retains ownership of all intellectual property.

10. Termination

10.1 Voluntary Termination

Either party may terminate this Agreement at any time. Upon termination, Seller must fulfill all pending orders unless fulfillment poses risk. Eligible payouts will be processed per standard schedules.

10.2 Immediate Termination

Fragrance Free Nation may terminate immediately for fraud, illegal activity, repeated violations, or excessive disputes.

10.3 Effect of Termination

Upon termination:

• Listings are deactivated
• Pending orders must be fulfilled unless fulfillment poses risk, in which case orders may be canceled and refunded
• Eligible payouts are processed per standard schedules
• Transaction records may be retained for compliance

10.4 Survival

Sections 8 (Platform Role and Liability), 9 (Intellectual Property), 12 (Governing Law and Dispute Resolution), and any outstanding payment, refund, or indemnification obligations shall survive termination of this Agreement.

11. Platform Availability and Service Disclaimer

The Platform is provided "AS-IS" and "AS-AVAILABLE." Features may change and occasional downtime may occur. Fragrance Free Nation does not guarantee uninterrupted or error-free operation and is not liable for losses resulting from Platform unavailability, changes, or technical issues.

12. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of California. Disputes will be resolved through mediation and binding arbitration under AAA Commercial Rules in California.

13. Changes to These Terms

Material changes will be communicated at least thirty (30) days in advance. Continued use constitutes acceptance.

14. Contact Information

For any questions about this Agreement, your shop, or other inquiries, contact [email protected]. Fragrance Free Nation is operated by Fragrance Free Nation LLC, a California limited liability company.