Seller Program Terms

These Seller Program Terms ("Seller Terms") govern your participation as a Seller on the Fragrance Free Nation marketplace ("Platform"). "You" or "Seller" refers to the individual or entity creating a seller account on the Platform. By creating a seller account, listing products, or selling on the Platform, you agree to be bound by these Seller Terms, the Fragrance Free Nation Terms of Service, and the Privacy Policy.

1. Seller Eligibility and Account Setup

1.1 Eligibility

To sell on Fragrance Free Nation, you must:

• Be at least eighteen (18) years old
• Maintain a registered Fragrance Free Nation account in good standing
• Operate a legitimate business or be an individual seller with legal authority to sell your products
• Provide accurate, complete, and current business and contact information

1.2 Shop Creation

Upon approval, you may create a seller shop on the Platform. You are responsible for maintaining accurate shop information, including your shop name, descriptions, product listings, policies, and business details.

1.3 Stripe Express Account

To receive payments, you must create and maintain a Stripe Express account through our integrated onboarding process. You are solely responsible for:

• Providing accurate banking, identity, and tax information to Stripe
• Maintaining your Stripe account in good standing
• Resolving any verification issues, holds, or restrictions imposed by Stripe

Fragrance Free Nation is not responsible for delays, holds, or payout issues arising from Stripe or your financial institution.

2. Product Standards and Listings

2.1 Fragrance-Free Requirement

All products listed on the Platform must be fragrance-free or meet Fragrance Free Nation's standards for fragrance sensitivity. Fragrance Free Nation reserves the right to define, clarify, and update what qualifies as "fragrance-free" for the marketplace.

2.2 Listing Accuracy

Seller is solely responsible for the accuracy of all listings, including:

• Product names, descriptions, and images
• Ingredient lists and disclosures
• Pricing, availability, size, and weight

2.3 Prohibited Products

Seller may not list counterfeit, expired, recalled, illegal, or misrepresented products. Fragrance Free Nation may remove any non-compliant listing at its discretion and without prior notice.

2.4 Inventory Management

Seller may choose to manage their own inventory or use Fragrance Free Nation's inventory management tools. Regardless of the method chosen, Seller is responsible for ensuring accurate inventory availability. Fragrance Free Nation is not responsible for overselling caused by inaccurate inventory data, whether managed by the Seller or through Platform tools.

3. Commission and Fees

3.1 Commission Rate

Fragrance Free Nation charges a fifteen percent (15%) platform commission on the product subtotal of each completed sale.

3.2 Commission Calculation

Commission is calculated as a percentage of the product subtotal, excluding shipping and taxes, and is deducted automatically from Seller payouts at the time of purchase.

3.3 Payment Processing Fees

Fragrance Free Nation absorbs Stripe payment processing fees. This may be subject to change with at least thirty (30) days' written notice.

3.4 Changes to Fees

Fragrance Free Nation may modify commission rates or fee structures with at least thirty (30) days' notice. Seller may terminate this Agreement if they do not agree to the updated terms.

4. Orders and Fulfillment

4.1 Order Acceptance

When a buyer places an order containing Seller's products, Seller is responsible for fulfilling the order in accordance with these Seller Terms.

4.2 Processing Time

Seller must ship orders within three (3) to five (5) business days unless otherwise stated. Failure to ship on time may result in cancellations, account review, or suspension.

4.3 Shipping Requirements

Seller may fulfill orders using the Platform's integrated shipping service (Shippo), or by shipping through the Seller's own carrier, third-party logistics (3PL) provider, or connected fulfillment integration (see Section 4.5). Regardless of method, Seller is responsible for:

• Packaging orders securely and appropriately
• Shipping orders promptly
• Providing a valid tracking number and carrier for each shipment (whether purchased through the Platform or generated externally)
• Maintaining an accurate ship-from address

When a label is purchased through the Platform's integrated service, tracking and delivery confirmation are provided automatically. When Seller ships externally, Seller must supply the tracking number and carrier so buyers receive shipping notifications and payouts can be released.

4.4 Order Cancellation

Buyer-Initiated Cancellation: Buyers may cancel orders within twenty-four (24) hours of purchase if the order has not yet shipped. Full refunds are issued for buyer-initiated cancellations.

Seller-Initiated Cancellation: Seller may cancel orders prior to shipment through the Platform for valid reasons, including inventory errors, item damage, or inability to fulfill the order. Seller must provide a reason for cancellation. Repeated cancellations or misuse of cancellation functionality may result in account review, limitations, or suspension.

4.5 Third-Party Fulfillment Integrations (Shopify, 3PL, and Other Services)

Seller may optionally connect a third-party fulfillment system — such as a Shopify store, Amazon Multi-Channel Fulfillment (MCF), or another third-party logistics (3PL) provider — to fulfill orders placed on the Platform.

Data shared when you connect a fulfillment integration. If Seller connects such an integration, the Platform will share the order information necessary to fulfill each order — including the customer's name, shipping address, phone number, and email address — with the Seller's connected store or fulfillment service. This information is shared solely so that the Seller (or the Seller's fulfillment provider) can ship the order to the customer. The Platform uses this data only to create and fulfill orders and does not sell it.

Payment stays with the Platform. Orders sent to a connected Shopify store or 3PL are transmitted as already-paid orders. No customer payment is collected through the connected service; all payment and payout continues to be handled by the Platform as described in these Terms.

Seller responsibility. Once order data is transmitted to the Seller's connected store or fulfillment provider, the Seller is responsible for that data's handling, security, and use in accordance with applicable law and the Seller's own agreements with that provider. Seller is responsible for maintaining the accuracy of the connection and for disconnecting any integration the Seller no longer uses.

5. Payouts

5.1 Payout Calculation and Process

Initial Payout Calculation: Seller payout is calculated at the time of purchase as:

• Product subtotal (total of all item prices)
• Minus platform commission

Shipping Label Costs: If Seller purchases a shipping label through the Platform's integrated Shippo service, the cost of the shipping label is deducted from the Seller payout at the time of label purchase.

Payout Timing: After an order is marked as shipped, Fragrance Free Nation will initiate payout to Seller's connected Stripe Express account following the payout delay period (seven days after shipping). Stripe deposits funds according to its standard schedule. Fragrance Free Nation is not responsible for delays caused by Stripe or Seller's bank.

5.2 Payout Delay Period

For all Sellers, payouts become eligible seven (7) days after an order is marked as shipped.

5.3 Payout Holds

Fragrance Free Nation may temporarily hold or delay payouts if:

• There is a pending return, dispute, or chargeback
• Seller's account is under review
• Seller's Stripe account has restrictions or verification issues
• Fraud or policy violations are suspected

5.4 Taxes

Income taxes. Seller is solely responsible for reporting and paying all income and self-employment taxes on their earnings from the Platform. Tax reporting (e.g., IRS Form 1099-K) is handled by Stripe. Fragrance Free Nation does not provide tax advice.

Sales tax. Where Fragrance Free Nation is obligated to collect sales tax under applicable law (including marketplace facilitator laws), it will calculate, collect, and remit that tax at checkout. Sales tax is charged to the buyer and does not reduce Seller payouts.

6. Returns and Refunds

6.1 Seller Return Policy Configuration

Seller must configure a return policy in their shop settings, choosing from the following options:

Return Type:

• Unopened Returns Only: Returns accepted within 30 days if unopened and in original packaging
• Returns Accepted: Returns accepted within 30 days (conditions may apply)
• No Returns: Seller does not accept returns

Return Window: All returns must be requested within thirty (30) days from the date the order is marked as "delivered."

6.2 Return Eligibility

Returns can only be initiated for:

• Orders with "delivered" status
• Items within 30 days of delivery
• Products that meet the Seller's return policy requirements (opened vs. unopened)

6.3 Seller Review Process

All return requests require Seller review. There is no automatic approval. Seller must either approve or deny each return request through their seller dashboard or via email/in-site message notifications.

6.4 Seller Notifications

Seller receives immediate notification of return requests via:

• Email notification to their registered seller email
• In-site message to their seller account

Seller should respond promptly to maintain good standing and customer satisfaction.

6.5 Return Approval

When Seller approves a return:

• The buyer has seven (7) days to ship the item back to the Seller's return address
• The buyer receives the Seller's return address via email and in-site message
• Email and in-site message notifications are sent to the buyer with shipping instructions

6.6 Return Denial

Seller may deny returns with valid reasons including:

• Outside the 30-day return window
• Product has been opened/used (if policy requires unopened returns)
• Not in original condition
• Not eligible per shop policy
• Resolved independently with buyer
• Other valid reasons (detailed explanation required)

6.7 Return Shipping Costs

The buyer is responsible for all return shipping costs. Buyers must:

• Arrange and pay for return shipping to the Seller's provided address
• Provide tracking information for the return shipment
• Ship the return within seven (7) days of approval

6.8 Refund Processing

Once Seller receives the returned item and issues the refund through the Platform:

• Refunds are processed through Stripe to the buyer's original payment method
• The refund amount is the line total for the returned item(s)
• Commission and payout amounts are automatically adjusted in the Seller's account
• If Seller has already been paid out, the refund amount is deducted from future Seller payouts
• If Seller has insufficient future sales to cover the refund, Seller is responsible for the outstanding balance
• Email and in-site message notifications confirm the refund to the buyer

6.9 Refund Timeline

Buyers can expect refunds within fourteen (14) days after Seller receives and approves the returned item. Actual refund processing time to the buyer's account depends on their financial institution (typically 5-10 business days after Stripe processes the refund).

6.10 Platform Oversight

Fragrance Free Nation monitors return disputes and may intervene in cases of:

• Seller policy violations
• Fraud or misrepresentation
• Unresolved disputes between buyer and Seller

Platform administrators handle escalated return disputes on a case-by-case basis.

Platform-Initiated Refunds: Fragrance Free Nation reserves the right to issue refunds directly to buyers in cases of Seller non-response, policy violations, or fraud, with amounts deducted from Seller payouts or future earnings.

7. Seller Conduct and Platform Rules

Seller may not:

• Manipulate pricing, reviews, or platform visibility
• Circumvent marketplace fees
• Contact buyers outside the Platform for marketing purposes
• List non-fragrance-free products or misrepresent products
• Engage in fraudulent or illegal activity

Buyer data may be used only for order fulfillment.

Violations may result in listing removal, account limitations, payout holds, suspension, or termination.

8. Platform Role and Liability

8.1 Marketplace Facilitator

Fragrance Free Nation is a marketplace facilitator and is not the seller of record. We do not take title to, possess, or inspect Seller products.

8.2 Seller Responsibility

Seller is solely responsible for product quality, safety, compliance, fulfillment, and customer satisfaction.

8.3 Indemnification

Seller agrees to indemnify and hold harmless Fragrance Free Nation from claims arising from Seller's products, actions, policy violations, or legal noncompliance.

9. Intellectual Property

Seller grants Fragrance Free Nation a non-exclusive, royalty-free license to display Seller content for marketplace operations and promotion. Seller retains ownership of all intellectual property.

10. Termination

10.1 Voluntary Termination

Either party may terminate this Agreement at any time. Upon termination, Seller must fulfill all pending orders unless fulfillment poses risk. Eligible payouts will be processed per standard schedules.

10.2 Immediate Termination

Fragrance Free Nation may terminate immediately for fraud, illegal activity, repeated violations, or excessive disputes.

10.3 Effect of Termination

Upon termination:

• Listings are deactivated
• Pending orders must be fulfilled unless fulfillment poses risk, in which case orders may be canceled and refunded
• Eligible payouts are processed per standard schedules
• Transaction records may be retained for compliance

10.4 Survival

Sections 8 (Platform Role and Liability), 9 (Intellectual Property), 12 (Governing Law and Dispute Resolution), and any outstanding payment, refund, or indemnification obligations shall survive termination of this Agreement.

11. Platform Availability and Service Disclaimer

The Platform is provided "AS-IS" and "AS-AVAILABLE." Features may change and occasional downtime may occur. Fragrance Free Nation does not guarantee uninterrupted or error-free operation and is not liable for losses resulting from Platform unavailability, changes, or technical issues.

12. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of California. Disputes will be resolved through mediation and binding arbitration under AAA Commercial Rules in California.

13. Changes to These Terms

Material changes will be communicated at least thirty (30) days in advance. Continued use constitutes acceptance.

14. Contact Information

For any questions about this Agreement, your shop, or other inquiries, contact [email protected].